PHONE ARENA

This package offers an attractive tariff for to call to Grameenphone numbers by offering a very low rate of 49 Paisa per minute for GP-GP calls. It offers attractive rates at different times of the day to call GP numbers.
Existing Smile and Djuice connection will remain as is i.e. they will continue to enjoying current tariff plans unless they migrate to any other new tariff plans.

Following is the detail price plans:

	Existing Smile	Existing DJuice	Aapon	Shohoj	Bondhu	DJuice
Startup (Amount)	300	300	299	299	299	299
Startup (Freebies)	Talktime 50	Talktime 50	200	200	200	200
On-Net/Off-Net Pulse (sec)	30	30	60	60	60	60
F&F Pulse (sec)	60	60	60		60	60
On-Net Charges
Morning Time (8am - 12 pm)	1.50	2.00	1.25	0.79	0.99	1.35
Day Time (12 pm - 4pm )	0.49	0.49	0.49			0.49
Evening Time ( 4pm -12am )	1.50	2.00	1.25			1.35
Night Time ( 12 am - 8am )	0.49	0.49	0.49			0.49
Off -Net Charges
Morning Time (8am - 12 pm)	2.00	2.00	1.49	0.79	0.99	1.49
Day Time (12 pm - 4pm )	2.00	2.00	1.49			1.49
Evening Time ( 4pm -12am )	2.00	2.00	1.49			1.49
Night Time ( 12 am - 8am )	1.00	1.00	0.99			0.66
F&F Charges
No . of F&F	3@ 0.49	2@ 0.49	3@ 0.49		7@ 0.49	3@ 0.49
Other Charges
Community Offer		0.49				0.49
Call Establishment Charge			0.09/call	0.30/call	0.30/call	0.09/call
SMS Charges
SMS ( on / off )	1.00	0.75	1.00	1.00	1.00	0.75
SMS ( F & F )	0.50		0.50		0.50
SMS ( Community )		0.50				0.50

SIM price of GP Prepaid and Djuice would be Tk 299.  Subscriber will get Tk 20 as preloaded bonus amount with 30 days validity while activating their new connection. In addition subscriber will also get a total bonus of Tk 180 in 3 equal installments if they recharge Minimum Tk 100 in total within each bonus period.

Day	Total Recharge amount	Bonus Amount and Disbursement time
1st to 30th day	100	Tk 60 on 31st Day of activation
31st to 60th Day	100	Tk 60 on 61st Day of activation
61st to 90th day	100	Tk 60 on 91st Day of activation

 All new GP Prepaid and Djuice subscribers who will activate their connection on or after 15^th March, 2010. 

Bonus amount will have 7 days validity and be usable for on net calls except 49paisa/min call cases.

Subscriber can check the validity of bonus amount by dialing *566*8# for shohoj, aapon, Bondhu and *566*9# for Djuice.

Yes if any subscriber miss 1^st or 2^nd bonus amount he will be eligible for next bonus amount if he recharges minimum recharge amount.

When subscriber purchase new prepaid connection they will activated under Shohoj or Djuice price plan. After activation they can migrate to Shohoj, Aapon, Bondhu or Djuice price plan. To migrate subscriber needs to write valid key word and send SMS to 4444 or just dial *111*44#. Following is the list of valid keyword for migration and Migration process:

	Product	Keyword
Aapon	(Smile Adjusted)	A
Shohoj	(Flat)	S
Bondhu	(Lucky 7)	B
Djuice	(Adjusted djuice)	D

Migration Process:

Existing Smile and Djucie subscriber tariff will be as is, but they can also migrate to new price plan i.e. Shohoj, Aapon, Bondhu and Djuice (as per migration matrix available below) if they want.

No, Existing Smile & Djuice subscribers can migrate to new price plan but no one will be allowed to migrate from new price plan to existing Smile & Existing Djuice. Following is the details migration Matrix:

The frequency of migration will be once in a month, i.e. will have 30 days validity. If any subscriber migrates from one price plan to another he will not be allowed to make another migration again within next 30 days.

As an introductory offer, 1^st 30 days (Mar 15- Apr. 13) GP will allow free migration as per the above matrix. After the introductory period, BDT 10+ Port charge (VAT charge applicable) will be applicable as a regular migration fee.
NB: Regular port charge (BDT2 + VAT) will be applicable with every SMS.

Newly migrated subscriber will not be allowed to enjoy any campaign offer which he was enjoying before migration. But if the campaign offer is also applicable to the newly migrated price plan then he will continue to enjoy the offer. Any unused bonus amount, free minute, unused VAS will be carried forward after migration.

After every migration all previous F&F number will be removed from subscriber account. Subscriber will be notified through SMS after migration about the deletion of F&F number. After this SMS notification subscriber have to activate again his desired F&F number (On-net only) again, if applicable.
FnF number activation process will be same as is i.e.

Any unused VAS for which subscriber already been paid for will be carry forward after migration to new price plan. For example: One subscriber activates EDGE P3 and enjoyed the offer for 20 days. If this subscriber Migrate to any new price plan (as per above mentioned matrix) he will enjoy the rest 10 days of EDGE P3 which he has already paid for. Same logic will be applicable for any other VAS or subscription fee.

Subscriber account balance and validity will remain as is (.i.e. will be carry forward) after migration.

All other VAS tariff and feature will remain as is, outside the mentioned tariff plan.

System churn or reconnection (Number which are disconnected when their service period (i.e. 180 days after account validity period) is over) subscriber will be activated under the default tariff plan i.e. Shohoj. But in case of SIM change subscriber will be activated under his current price plan.

Below are the reply SMS text and case:

1	Valid Migration request (Valid key word and valid product)	Thank you for your request. Please type Y and send to 4444 to confirm migration. To cancel your request type N and send to 4444. Conditions Apply.
2	Customer reconfirms the migration request by typing Y and sending the SMS to 4444.	Confirmation SMS: Your subscription has been migrated to XX (dynamic as per request). You can again migrate after DD/MM/YY. Stay Close.
3	Reply SMS about deletion of his/her existing FnF numbers after successful Migration.	Your F&F no 017aaaaaaaa, 017bbbbbbbb, 017cccccccc, 017dddddddd, 017eeeeeeee, 017ffffffff, 017gggggggg have been deactivated. Please reset your F&F numbers.
4	Customer cancel the migration request by typing N and sending the SMS to 4444.	Dear subscriber, your migration request has been cancelled. Stay Close.
5	Valid request but the subscriber is already enjoying the requested price plan.	Dear subscriber, you are already enjoying the requested tariff plan. Please call 121 for details. Stay Close.
6	Inter product migration request (i.e. existing smile to existing djuice or vice versa).	Invalid request. Please call 121 for details. Stay Close.
7	Sending Y/N without any migration request.	Invalid request. Please type the valid keyword and send SMS to 4444. Charges (BDT 11.50) and conditions apply.
8	Wrong keyword from any product.	Wrong Keyword. Please call 121 for details. Stay Close.
9	Multiple valid requests from eligible product.	Dear subscriber, you already have a request pending. Please wait for the confirmation SMS. Thank You.
10	Valid Migration request within 30 days of one Migration	Dear subscriber, you can migrate to desire product after dd/mm/yy. Please call 121 for details. Stay close.
11	Insufficient balance from Eligible product.	You do not have sufficient account balance to proceed with migration request. Please recharge and request again. Stay Close.
12	Migration Request from ineligible products, For ex. Migration request from VP, GPPP etc.	Invalid request. Please call 121 for details. Stay close.
13	To check the validity of current migration date. Key word: Check	Dear subscriber, you are currently enjoying XX (Dynamic)product and you can migrate after dd/mm/yy. Conditions apply. Stay Close